1. Introduction
Danzo Australia (“Danzo”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with Danzo, including through our website, enquiries, quotations, orders, customer accounts, marketing communications, and business relationships.
Danzo handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website or providing your personal information to Danzo, you acknowledge and agree to the practices described in this Privacy Policy.
2. About Danzo
Danzo provides customised branding solutions including:
- Promotional products
- Branded apparel
- Corporate uniforms
- Workwear
- Custom merchandise
- Printing and embroidery services
- Corporate gifting solutions
We work with businesses, organisations, schools, sporting clubs, government departments, agencies, resellers, and individual customers throughout Australia.
3. Information We Collect
The types of personal information we collect may include:
Contact Information
- Name
- Company name
- Job title or position
- Email address
- Phone number
- Business address
- Delivery address
- Billing information
Business Information
- Company details
- ABN information (where applicable)
- Industry information
- Customer preferences
- Account history
- Communication records
Order & Project Information
- Product selections
- Order history
- Artwork files
- Logos and branding materials
- Customisation requirements
- Production notes
- Delivery instructions
Website Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Website activity
- Pages visited
- Referring websites
- Cookies and analytics data
4. How We Collect Personal Information
We may collect personal information when you:
- submit an enquiry through our website;
- request a quotation;
- create or manage a customer account;
- place an order;
- communicate with our team by email, phone, or online channels;
- provide artwork or project information;
- subscribe to marketing communications;
- interact with our website.
We may also receive information from authorised representatives, business partners, agencies, or other parties involved in your project.
5. How We Use Your Information
Danzo may use your personal information to:
- respond to enquiries;
- prepare quotations;
- process and manage orders;
- provide customer support;
- coordinate production and delivery;
- communicate project updates;
- maintain customer records;
- improve our products and services;
- personalise your experience with Danzo;
- provide relevant marketing communications;
- comply with legal and regulatory obligations.
We only collect and use information reasonably necessary for providing our products and services.
6. Artwork, Logos & Intellectual Property
Customers may provide Danzo with logos, trademarks, artwork, and brand assets for production purposes.
Danzo understands that these materials may represent valuable intellectual property.
Customer artwork is used only for purposes including:
- preparing artwork proofs;
- manufacturing requested products;
- quality control;
- fulfilling customer orders.
Customers retain ownership of their intellectual property.
Danzo does not sell, license, or distribute customer artwork to third parties for unrelated purposes.
7. Sharing Your Information
Danzo does not sell, rent, or trade personal information.
We may disclose relevant information to trusted third parties where necessary to provide our services, including:
- manufacturing partners;
- printing and decoration specialists;
- embroidery providers;
- freight and logistics companies;
- payment processors;
- technology providers;
- website and marketing service providers.
We only provide information necessary for the relevant service.
8. Overseas Disclosure
Some Danzo products may involve international suppliers or production partners.
Where personal information is required to fulfil an order, information may be disclosed to overseas service providers.
Danzo takes reasonable steps to ensure information is handled appropriately by trusted partners.
9. Marketing Communications
Danzo may send communications including:
- product updates;
- new catalogue releases;
- promotional offers;
- industry insights;
- company announcements.
Marketing communications may be sent through email or other approved channels.
You may unsubscribe at any time by:
- clicking the unsubscribe link in marketing emails; or
- contacting Danzo directly.
Unsubscribing from marketing communications does not affect essential service communications relating to your orders or projects.
10. Cookies & Website Analytics
Danzo uses cookies and similar technologies to improve website functionality and understand visitor behaviour.
Cookies may help us:
- remember preferences;
- improve website performance;
- analyse website traffic;
- understand customer interests;
- enhance user experience.
We may use third-party analytics services to assist with website performance and marketing effectiveness.
You can manage cookie preferences through your browser settings.
11. Data Security
Danzo takes reasonable steps to protect personal information from:
- unauthorised access;
- misuse;
- loss;
- alteration;
- disclosure.
Security measures may include:
- controlled access to information;
- secure systems;
- internal procedures;
- trusted service providers.
However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
12. Data Retention
Danzo retains personal information only for as long as reasonably necessary for:
- providing services;
- maintaining business records;
- meeting legal obligations;
- resolving disputes;
- improving customer experience.
When information is no longer required, reasonable steps will be taken to securely dispose of or anonymise it.
13. Access & Correction of Personal Information
You may request access to personal information held by Danzo.
You may also request correction where information is inaccurate, incomplete, or outdated.
Requests can be submitted through our contact channels.
Danzo may need to verify your identity before processing requests.
14. Privacy Complaints
If you believe Danzo has handled your personal information incorrectly, you may contact us to discuss your concerns.
We will:
- acknowledge your complaint;
- investigate the matter;
- provide a response within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
15. Third-Party Websites
Our website may contain links to third-party websites or services.
Danzo is not responsible for the privacy practices, content, or security of external websites.
We encourage users to review the privacy policies of third-party websites before providing personal information.
16. Photography & Marketing Content
From time to time, Danzo may photograph completed projects for:
- website portfolio;
- catalogue materials;
- social media;
- marketing campaigns.
Where projects involve confidential branding, customers may request confidentiality arrangements before production begins.
17. Children’s Privacy
Danzo does not intentionally collect personal information from children without appropriate consent.
If you believe personal information has been provided by a child without permission, please contact us so appropriate action can be taken.
18. Changes to This Privacy Policy
Danzo may update this Privacy Policy from time to time to reflect:
- changes to our business practices;
- legal requirements;
- technology improvements.
The latest version will always be published on our website with the updated effective date.
19. Contact Us
If you have any questions regarding this Privacy Policy, your personal information, or our privacy practices, please contact Danzo Australia through the contact details provided on our website.
Danzo Australia