1. Our Commitment to Quality
At Danzo Australia (“Danzo”, “we”, “our”, or “us”), we are committed to delivering high-quality customised branding solutions, including promotional products, branded apparel, uniforms, merchandise, and corporate products.
Every project undergoes quality checks throughout the production process. Our team works closely with customers to ensure specifications, artwork, and production requirements are confirmed before manufacturing begins.
Due to the customised nature of our products, specific return, cancellation, and warranty conditions apply.
2. Customised Products
Most Danzo products are customised specifically for each customer, including products featuring:
- logos;
- branding;
- embroidery;
- printing;
- engraving;
- custom colours;
- personalised designs;
- customer-specific specifications.
Because customised products cannot generally be resold, returns are not accepted for change of mind, incorrect selections, or customer-approved specifications.
This includes, but is not limited to:
- incorrect sizing selected by the customer;
- incorrect colours approved by the customer;
- incorrect artwork supplied by the customer;
- changes to branding requirements after production;
- changes of opinion after approval;
- unused personalised products.
3. Customer Artwork & Approval Responsibility
Customers are responsible for ensuring all submitted information is accurate before production approval.
This includes:
- artwork files;
- logos;
- spelling;
- colours;
- product selections;
- garment sizes;
- placement instructions;
- quantities.
Danzo have to provide digital proofs, mock-ups, or samples for customer review.
Once artwork and specifications have been approved, production will proceed based on the approved information.
Danzo is not responsible for errors, omissions, or changes that were present in approved artwork or specifications.
4. Artwork Changes After Approval
Once production has commenced, changes may not be possible.
If changes are requested after approval, Danzo will assess whether the request can be accommodated.
Additional charges may apply, including:
- new artwork preparation;
- production changes;
- additional materials;
- rework costs;
- freight charges.
5. Returns Due to Change of Mind
Danzo does not accept returns or exchanges for:
- change of mind;
- incorrect product selection;
- incorrect sizing;
- incorrect quantity ordered;
- products no longer required;
- customer delays affecting project requirements.
Customers are encouraged to confirm product specifications, sizing, and requirements before placing orders.
6. Defective or Incorrect Products
Danzo will review claims where products are:
- materially defective;
- damaged before delivery;
- significantly different from the approved specifications;
- incorrectly produced due to Danzo’s error.
Customers must notify Danzo within 7 calendar days of receiving the goods.
Claims must include:
- order number;
- description of the issue;
- photographs showing the problem;
- relevant supporting information.
Failure to provide timely notice may affect our ability to investigate and resolve the matter.
7. Manufacturing Variations
Due to the nature of textiles, printing, embroidery, and manufacturing processes, minor variations may occur.
These may include:
- slight colour differences;
- minor placement variations;
- embroidery texture differences;
- stitching variations;
- fabric differences;
- small measurement variations;
- differences between production batches.
Such variations are considered normal industry tolerances and do not constitute defects where the product remains commercially acceptable.
8. Colour Accuracy
Danzo makes every reasonable effort to achieve accurate colour reproduction.
However, exact colour matching cannot always be guaranteed due to:
- fabric composition;
- printing technology;
- embroidery thread availability;
- material differences;
- screen display settings;
- production conditions.
For projects requiring strict colour control, customers should request approved physical samples or provide Pantone references before production.
9. Product Warranty
Danzo warrants that products supplied will be:
- of acceptable quality;
- fit for their intended purpose where applicable;
- produced according to approved specifications.
Warranty coverage applies only to manufacturing defects and does not cover damage caused by:
- incorrect washing or care;
- misuse;
- normal wear and tear;
- accidental damage;
- alterations after delivery;
- improper storage.
10. Garment Care & Product Maintenance
Customers are responsible for following recommended care instructions.
Incorrect laundering, including excessive heat, unsuitable detergents, ironing directly on prints, or improper handling, may affect product appearance and durability.
Damage caused by incorrect care is not considered a manufacturing defect.
11. Inspection & Resolution Process
Where a valid claim is received, Danzo may:
- request additional information;
- inspect affected products;
- review production records;
- consult manufacturing partners;
- provide an appropriate remedy.
Depending on the circumstances, remedies may include:
- replacement of affected products;
- repair or correction;
- partial refund;
- credit towards future orders.
The appropriate resolution will be determined based on the nature and extent of the issue.
12. Incorrect Quantities or Missing Items
Customers must check delivered goods against the order confirmation.
Any shortages, incorrect products, or delivery discrepancies must be reported within 7 calendar days of receipt.
Claims submitted after this period may not be accepted.
13. Third-Party Supplier Products
Some products supplied by Danzo may be sourced from approved third-party manufacturers.
Danzo works with trusted suppliers to maintain quality standards; however, certain manufacturer warranties or limitations may apply.
14. Event & Deadline Responsibility
Customers are responsible for allowing sufficient time for production, approval, and delivery before required event dates.
Danzo will provide estimated timelines based on available information; however, Danzo is not responsible for losses, costs, or damages arising from:
- customer approval delays;
- late artwork submission;
- insufficient production time;
- courier delays outside Danzo’s control.
Customers requiring guaranteed delivery dates must obtain written confirmation from Danzo before placing an order.
15. Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.
Where products fail to meet applicable consumer guarantees, customers may be entitled to appropriate remedies under Australian law.
16. Final Assessment
Danzo reserves the right to assess each claim individually based on:
- production records;
- approved artwork;
- product specifications;
- photographs;
- industry standards;
- applicable laws.
All resolutions will be handled fairly and professionally.
18. Contact Us
For questions regarding returns, warranty claims, or product concerns, please contact Danzo Australia through the contact details provided on our website.
Danzo Australia