Terms & Conditions

1. Introduction

Welcome to Danzo Australia (“Danzo”, “we”, “our”, or “us”). 

Danzo provides premium customised branding solutions, including promotional products, branded apparel, corporate uniforms, workwear, merchandise, and custom printing services for businesses, organisations, schools, sporting clubs, government departments, agencies, and individuals across Australia. 

These Terms & Conditions govern your use of our website, quotation requests, orders, and purchase of products and services from Danzo. 

By accessing our website, requesting a quotation, approving artwork, or placing an order with Danzo, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. 

2. Customer Types

Danzo works with a wide range of customers including: 

• Corporate businesses 

• Marketing agencies 

• Promotional product distributors 

• Schools and education providers 

• Sporting clubs and associations 

• Government and community organisations 

• Event organisers 

• Individual customers 

Certain pricing structures, payment terms, and services may vary depending on customer type, order volume, and account approval. 

3. Product Information

Danzo provides customised products sourced from Australian and international suppliers. 

While we make every effort to ensure product descriptions, images, colours, specifications, and pricing information displayed on our website are accurate, variations may occur due to: 

• supplier updates 

• manufacturing changes 

• screen display differences 

• material variations 

• production processes 

Danzo reserves the right to update product information, specifications, and pricing without prior notice. 

4. Quotations

All quotations provided by Danzo are subject to these Terms & Conditions. 

Unless otherwise stated: 

• All prices are quoted in Australian Dollars (AUD). 

• GST will be added where applicable. 

• Quotations are generally valid for 14 days. 

• Freight, artwork, setup fees, sampling fees, and additional production requirements may apply. 

A quotation does not constitute acceptance of an order. Production will only commence after order confirmation, artwork approval, and payment requirements have been satisfied. 

5. Order Acceptance

An order is considered accepted when: 

• written confirmation has been received from the customer; 

• artwork or product specifications have been approved; 

• required payment or deposit has been received. 

Danzo reserves the right to decline or cancel an order where: 

• information provided is incomplete; 

• supplied artwork may infringe intellectual property rights; 

• production requirements cannot reasonably be fulfilled; 

• payment obligations are not met. 

6. Artwork & Customer Responsibilities

Customers are responsible for providing accurate and print-ready artwork, including: 

• correct logos 

• correct spelling 

• correct colours 

• correct sizing 

• correct placement instructions 

• appropriate usage rights 

By submitting artwork, customers confirm they have permission to use all logos, trademarks, images, and designs supplied to Danzo. 

Danzo is not responsible for errors resulting from artwork, specifications, or information approved by the customer. 

7. Artwork Approval & Production Approval

Before production begins, Danzo will provide digital proofs, mock-ups, or samples for customer approval. 

Customers are responsible for carefully reviewing all artwork proofs before approval. 

Once artwork has been approved: 

• changes may not be possible; 

• additional charges may apply for revisions; 

• Danzo is not responsible for errors approved by the customer. 

Approval of artwork constitutes authorisation to proceed with production. 

8. Printing, Embroidery & Manufacturing Tolerances

Due to the nature of customised production, minor variations may occur. 

Acceptable industry variations may include: 

• slight colour differences; 

• embroidery texture variations; 

• minor print positioning differences; 

• material differences between production batches; 

• small variations caused by garment construction. 

Danzo will always aim to achieve the highest possible production quality; however, exact reproduction cannot always be guaranteed across different materials and printing methods. 

9. Colour Accuracy

Danzo makes every effort to achieve accurate brand colours. 

However, final colours may vary due to: 

• fabric composition; 

• printing method; 

• embroidery thread colours; 

• monitor settings; 

• different production batches. 

For critical brand colour requirements, customers should provide approved Pantone references or request a physical sample before full production. 

10. Samples

Samples may be available depending on product type, production method, and project requirements. 

Sample fees, setup charges, production costs, and freight charges may apply. 

A production sample may not always represent the exact final production result due to manufacturing conditions and material availability. 

11. Production Timeframes

Lead times provided by Danzo are estimates only and commence after: 

• artwork approval; 

• payment confirmation; 

• stock availability confirmation. 

Production times may vary due to: 

• order complexity; 

• supplier availability; 

• seasonal demand; 

• freight delays; 

• circumstances outside Danzo’s control. 

Danzo will make reasonable efforts to meet estimated delivery dates but cannot guarantee delivery deadlines unless agreed in writing. 

12. Delivery & Freight

Danzo works with trusted freight partners throughout Australia and internationally. 

Delivery times are estimates only. 

Once goods have been dispatched, risk transfers to the customer. 

Danzo is not responsible for delays caused by: 

• courier providers; 

• incorrect delivery information; 

• customs delays; 

• weather events; 

• transport interruptions. 

Customers are responsible for checking delivered goods within a reasonable timeframe after receipt. 

13. Blind Shipping Services

Danzo provides blind shipping services for approved customers, agencies, and resellers. 

While reasonable efforts will be made to maintain confidentiality: 

• freight documentation requirements may vary; 

• courier labels or regulatory requirements may disclose necessary information; 

• Danzo cannot guarantee complete removal of all supplier references in every circumstance. 

14. Pricing & Payment

All prices are quoted in Australian Dollars unless otherwise stated. 

Payment terms may vary depending on customer account status. 

Danzo may require: 

• full payment before production; 

• deposit payment; 

• approved trading account arrangements. 

Goods remain the property of Danzo until payment has been received in full. 

15. Cancellation & Changes

Customised products are produced specifically for each customer. 

Once production has commenced, cancellation or modification may not be possible. 

Where cancellation is accepted, customers may be responsible for costs already incurred, including: 

• artwork fees; 

• materials; 

• production costs; 

• supplier charges; 

• freight costs. 

16. Returns & Claims

Due to the customised nature of our products, returns are not accepted for: 

• incorrect artwork approved by customers; 

• incorrect sizing selected by customers; 

• change of mind. 

If products are defective or supplied incorrectly due to Danzo’s error, customers must notify Danzo within 7 days of receiving goods. 

Claims must include supporting information including photographs and order details. 

17. Intellectual Property

All customer trademarks, logos, and artwork remain the property of their respective owners. 

Danzo does not claim ownership of customer-provided intellectual property. 

Customers grant Danzo permission to use supplied artwork solely for the purpose of producing requested products and services. 

18. Marketing & Photography

Unless otherwise agreed in writing, Danzo may photograph completed projects for: 

• portfolio purposes; 

• website examples; 

• marketing materials; 

• social media; 

• promotional activities. 

Customers may request confidentiality for specific projects before production begins. 

19. Limitation of Liability

To the maximum extent permitted by law, Danzo’s liability is limited to the replacement, repair, or refund of affected products. 

Danzo is not responsible for indirect losses, including: 

• business interruption; 

• loss of profits; 

• loss of opportunity; 

• reputational damage. 

20. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law. 

Where permitted by law, Danzo’s liability is limited to the remedies available under applicable legislation. 

21. Force Majeure

Danzo is not responsible for delays or failure to perform obligations caused by circumstances beyond reasonable control, including: 

• natural disasters; 

• transport interruptions; 

• supplier failures; 

• labour shortages; 

• government restrictions; 

• international shipping disruptions. 

22. Governing Law

These Terms & Conditions are governed by the laws of Australia. 

Any disputes arising from these Terms shall be subject to the jurisdiction of Australian courts. 

23. Contact Us

For any questions regarding these Terms & Conditions, please contact Danzo Australia through the contact details provided on our website. 

Danzo Australia